Remote Service.

The best service, free of charge for five years.

We know you want more performance and less downtime. Our mission is to offer you the best service as well as the best machines.

Remote Service.

The best service, free of charge for five years.

We know you want more performance and less downtime. Our mission is to offer you the best service as well as the best machines.

Remote Service. Your gateway to the connected world of CLAAS.

Enter a new service era with us, made possible by new technologies.

Benefit from the intelligent networking of CLAAS machines. This allows your sales and service partner to access your machine and your specific data directly for a faster and more immediate response to your maintenance and servicing needs.
And the great thing about it is that CLAAS covers the cost of Remote Service for 5 years. All you have to do is give your consent.

How you benefit from Remote Service.

Faster troubleshooting.

  • Machine identifies fault and informs the operator
  • Machine sends error message to the service partner
  • Service partner identifies the fault remotely

Your benefit: immediate troubleshooting as the spare part can be delivered and installed on site.

Proactive service planning.

  • Machine informs the service partner of upcoming servicing requirement
  • Service partner suggests appointment time for the service
  • Service partner orders CLAAS ORIGINAL consumables in advance according to the service scope

Your benefit: servicing is completed without delay.

Register now.

How to obtain Remote Service.

  • Give your consent on purchase or handover of the machine
  • If you are already a TELEMATICS customer:
 approval via the TELEMATICS website at www.claas-telematics.com
  • EASY Shop: order online at easyshop.claas.com1

At CLAAS, our customers' business security is paramount in everything we do. We therefore follow a simple rule – with CLAAS Remote Service the customer is always in full control.

  • You own your data
  • The communications link used is 100% secure
  • No yield data are transmitted – only data relating to machine status and performance, diagnostics and operating conditions are shared

1 Not available in every country.